Shipping & Returns
- How will my order be shipped?
Orders are shipped via USPS Priority Mail, UPS, or FedEx. Murse World uses Priority Mail as its standard shipping method. Please note: Shipping times depend on product availability. For example, selecting an item that is listed as "Ships in 3 - 5 days" and choosing overnight shipping will only affect the transit time after we've packed and shipped your order. Items marked as "Usually ships in 24 hours" are generally shipped within one business day. Once in a while a certain size or color may be temporarily unavailable at the time of your purchase. If this is the case, we will notify you as soon as possible to provide you with an updated availability date and substitution options. If neither of these are acceptable, we will gladly cancel and refund your order.
If you live in Los Angeles (or are shipping an order to Los Angeles) then you may choose free local delivery. Simply select the Free Local Deliery option at checkout. This option can only be used for orders within our local delivery coverage area (please email us at firstname.lastname@example.org to verify local delivery service). If you choose the local delivery option but the shipping address is outside of our coverage area we will let you know what the shipping costs will be and you will have the opportunity to authorize the additional charges or cancel your order.
How much does shipping cost?
Your actual shipping charges will be calculated during the checkout process so that you'll never be surprised with unexpected fees. Before submitting your order you will have the opportunity to review your total amount including shipping.
Murse World is pleased to offer FREE STANDARD SHIPPING ON ALL ORDERS OVER $75! Our free shipping requirements are lower than the majority of our competitors, who require their customers to spend $100, $150, or even $175 before qualifying for free shipping. NOTE: Free shipping only applies to orders placed within the United States (including Alaska and Hawaii). Your order subtotal must be at least $75 after any sales, discounts, coupons are applied. The minimum order requirement does not include tax or shipping. While customers who choose to take advantage of our free shipping offer will generally receive their items via USPS Priority Mail, Murse World may subsitute carriers or classes of delivery service at its discretion. In other words, when you select our free shipping option your package might be sent by Priority Mail, UPS, or FedEx.
- When will my order be shipped?
Order processing time varies depending on the availability of the products that you order. Every product on our website includes an availability message which lets you know how long the item takes to ship. Orders are shipped once all products become available. For example, if you place an order for a scrub top that is marked as "Usually Ships in 24 hours" and a pair of scrub pants that are marked as "Ships in 3 - 5 days", your entire order will ship based on the availability of the pants that you ordered. We group items for shipping to reduce your shipping costs and in order to offer FREE SHIPPING options to our customers.
Orders for in-stock items placed Monday through Friday, before 10:00 AM Pacific time, will ship the same day. Orders for in-stock items placed Monday through Friday, after 12:00 noon Pacific time will generally be shipped the next business day.
We currently ship orders to addresses within the United States, Canada, the UK, and Australia. International shipping is provided via UPS or USPS International First Class, Priority Mail, or Express Mail. Your actual shipping charges are calculated during checkout for you to review prior to submitting your order. Our free shipping offers (including free return and exchange shipping) do not apply to orders shipped outside of the United States. NOTE: International orders placed using PayPal must be from confirmed and verified accounts. The billing address must match the shipping address for all international credit card orders. Murse World reserves the right to cancel without explanation any transactions that it deems suspicious regardless of country of origin or destination.
What if there is a delay in shipping my order?
Murse World believes in maintaining honest and clear communication with all of its customers. If we anticipate any delays in the processing of your order we will contact you by email to let you know your current order's status.
- What is Murse World's return policy?
If you are not completely satisfied with any part of your order you may return it to us within 30 days for a full refund or exchange, with only a few exceptions:
Items that have been washed or show visible wear may not be returned unless they are defective. All items must be returned in their original condition with their original packaging, instruction manuals, warranties, and tags.
Embroidered items cannot be returned unless an error was made in the embroidery or the item is defective.
Gift cards, services, and AAMN memberships are non-refundable. Gift card balances do not expire and can be left in a customer's account indefinitely. Unredeemed gift cards may be transferred from person-to-person, however once a gift card has been redeemed it cannot be transferred to another person or account. Gift cards that are lost or stolen cannot be replaced.
While original shipping charges are non-refundable, return shipping is always free*! That means you can shop with the reassurance of knowing that even if you accidentally purcahse the wrong color, style, or size we'll make your order right at no additional cost to you! Simply contact us at email@example.com or call us at (888) 501-4221 to let us know that you need to return your order and we'll email you a postage-prepaid return label for you to use. If you're exchanging an item we'll pay for the exchange shipping as well.
*Please note that there is a limit of one free exchange or return per order. We will gladly accept additional exchanges or returns on an order until you are satisfied with your order, however you will be responsible for the shipping both ways after the first prepaid mailing label has been issued.
If you receive a defective item or if we accidentally shipped the wrong item we will gladly provide you with a prepaid return shipping label so that you can return the product for a replacement at no additional cost to you.
- How do I return or exchange an item?
If you need to return an item for any reason you may email us at firstname.lastname@example.org or call us at (888) 501-4221 and a member of our staff will issue you an RMA number and provide you with return shipping instructions and a prepaid return shipping label*.
All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be returned within 30 days of receipt.
Items ordered as a set must be returned as a set.
Garments that have been washed/laundered or items that show visible wear may not be returned unless they are defective.
Embroidered or engraved items are not returnable unless an error was made in the embroidery or engraving or the item is defective.
*Please note that there is a limit of one free exchange or return per order. We will gladly accept additional exchanges or returns on an order until you are satisfied with your order, however you will be responsible for the shipping both ways after the first prepaid mailing label has been issued. If you placed an order from outside of the United Sates, we will gladly refund or exchange your merchandise according to this policy, however we are unable to offer free return or exchange shipping for these orders.
- What items cannot be returned or exchange?
Due to health regulations we are unable to accept returns or exchanges on underwear, hosiery, or intimate apparel. Only in the event that an item is defective can we exchange such products.
- Can I cancel my order?
If you need to cancel an order please email email@example.com or call us at (888) 501-4221. Once an order has been shipped it cannot be canceled. If you have made an order in error or need to cancel an order for any reason please contact us as quickly as possible so that we will have the best chance to intercept your order before it ships.
- What if I have more questions?
If you have any specific questions about our shipping and returns policy please contact us at firstname.lastname@example.org or call us at (888) 501-4221.